Questions? We’ve got answers.
Shipping, pickup, card condition, grading and restocks — everything collectors ask us most.
Orders & shipping
How is my order packed?
Singles go in a penny sleeve and a toploader, sealed product is boxed with padding, and every parcel ships with tracking.
How much is shipping and how long does it take?
Shipping options, rates and delivery estimates are shown at checkout once you enter your address. Full details are in our Shipping policy.
Can I track my order?
Yes — every order ships with tracking. You’ll get an email with the tracking link as soon as it’s on its way.
Local pickup
Can I pick up my order in the shop?
Yes. Choose Local pickup at checkout and we’ll email you when your order is ready at 530 Euclid Ave, Suite #23, in the 5th Street Arcades.
Where is the shop?
Inside the historic 5th Street Arcades in downtown Cleveland — 530 Euclid Ave, Suite #23, Cleveland, OH. Get directions.
Cards, condition & grading
Are your cards authentic?
Yes. Every card is checked by hand before it’s listed.
What do NM, LP, MP, HP and DMG mean?
They describe a raw card’s wear: Near Mint looks fresh from the pack, Lightly Played has minor edge or corner wear, Moderately Played shows noticeable wear, Heavily Played has major wear but is intact, and Damaged has serious flaws such as creases, tears or water damage. Condition is an honest estimate and not a guarantee of any PSA, BGS or CGC grade. See the Card condition guide for details.
What’s the difference between PSA, BGS and CGC?
They’re independent grading companies that authenticate a card and seal it in a numbered slab with a grade from 1 to 10. PSA uses whole grades, BGS (Beckett) uses half grades and subgrades, and CGC uses half grades with a Pristine 10 above Gem Mint 10.
Restocks & new drops
Something I want is sold out — will it come back?
Tap Notify me on the product and leave your email. You’ll be on the list for that item and hear from us when it’s back.
How do I hear about new arrivals?
Join the Collector’s Club email list and pick what you collect — you’ll get new arrivals, restock alerts and in-store news.
Returns
Can I return or exchange an item?
Trading cards and TCG products are final sale — including graded cards and sealed product, even if it’s unopened. Mystery boxes and packs are final sale too.
Eligible toys, plush, Funko Pops and other merchandise can be returned within 14 days of purchase for store credit, as long as it’s unused, unopened, in its original packaging and you have proof of purchase.
See our full Store policies.
My order arrived damaged or I got the wrong item — what do I do?
Contact us within 3 days of delivery with your order number, a description of the issue and clear photos of the product and the shipping packaging. We’ll review it and work out the right fix.
Can I cancel my order?
Orders that have already shipped can’t be canceled. Because card and collectible prices move, orders aren’t guaranteed to be cancelable once they’re placed — please double-check your cart before checkout.
No questions match that — try another word, or message the crew.
Message the crew — we’re collectors too.