Shipping Policy

Last updated: October 5, 2026

At Neo Collector, we carefully pack every order to help ensure your trading cards, graded cards, sealed products, accessories, and collectibles arrive safely.

Order Processing

Orders are processed after payment has been successfully received.

Orders are typically processed within [7 business days]. Processing times may vary during new product releases, holidays, promotions, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout based on your order and delivery address.

Delivery Times

Estimated delivery times depend on the shipping method selected at checkout and the destination.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, incorrect addresses, or circumstances outside Neo Collector's control.

Tracking

When tracking is available, tracking details will be provided after your order has shipped.

Please allow some time for tracking information to become active after your shipping confirmation is received.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned by the carrier. Any additional shipping costs resulting from an incorrect address may be the customer's responsibility.

Local Pickup

Local pickup may be available for eligible orders.

Our store is located at:

Neo Collector
530 Euclid Ave
Cleveland, OH 44115
United States

Please wait for confirmation that your order is ready for pickup before visiting the store.

Lost or Delayed Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's handling and delivery process.

If your package appears to be delayed or lost, please contact us so we can assist you with the available next steps.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and contact us as soon as possible.

Please provide your order number and photographs of the package and products so we can review the issue.

Contact Us

For shipping questions or assistance, please contact us:

Phone: +1 216-282-6967
Email:  hello@neocollectorshop.com
Address: 530 Euclid Ave, Cleveland, OH 44115, United States