Terms & Conditions

Last updated: October 5, 2026

Welcome to Neo Collector.

These Terms & Conditions govern your use of the Neo Collector website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions.

About Neo Collector

Neo Collector is an independent retailer located at:

530 Euclid Ave
Cleveland, OH 44115
United States

We sell trading cards, graded cards, sealed products, accessories, toys, collectibles, and related products.

Pokémon, Yu-Gi-Oh!, Magic: The Gathering, and other trademarks referenced on our website belong to their respective owners. Neo Collector is an independent retailer and is not affiliated with or endorsed by those trademark owners unless expressly stated.

Products and Product Information

We make reasonable efforts to display accurate product names, descriptions, photographs, prices, availability, and condition information.

Product images may vary slightly from the actual product due to photography, display settings, packaging changes, or other factors.

For collectible products, condition is important. Product condition information should be reviewed carefully before placing an order.

Product Availability

Inventory can change quickly, particularly for limited, vintage, graded, and collectible products.

Adding an item to your cart does not necessarily guarantee that the item will remain available until checkout is completed.

If an item becomes unavailable after an order is placed, we will contact you regarding the available options.

Pricing

Prices are displayed in the currency shown on the website and may change without notice.

We reserve the right to correct pricing or listing errors. If an order contains a significant pricing error, we may contact you before fulfilling the order.

Orders

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to cancel or refuse an order where reasonably necessary, including cases involving suspected fraud, inventory errors, pricing errors, or other unusual activity.

Payments

Payment must be successfully completed before an order can be processed, unless otherwise agreed for an eligible local transaction.

Payments are processed through the payment methods made available through our Shopify checkout.

Shipping and Local Pickup

Shipping and local pickup are subject to the options displayed at checkout.

Customers are responsible for providing an accurate shipping address.

Additional shipping information and return requirements are described in our Shipping & Returns Policy.

Website Use

You agree not to misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, or use the website for fraudulent or unlawful purposes.

Website content, including text, graphics, branding, design elements, and other materials created for Neo Collector, may not be copied, reproduced, or used without permission except where permitted by law.

Third-Party Services

Our website may use third-party services for functions such as payments, shipping, analytics, email communications, maps, or other website features.

Use of those services may also be subject to the applicable third party's terms and policies.

Intellectual Property

The Neo Collector name, branding, original website content, graphics, and other original materials are owned by or licensed to Neo Collector unless otherwise indicated.

Third-party trademarks remain the property of their respective owners.

Disclaimer

We strive to keep our website accurate and available, but we do not guarantee that every page, product listing, price, image, or piece of information will always be complete, current, or error-free.

Limitation of Liability

To the extent permitted by applicable law, Neo Collector will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or the purchase or use of products sold through our store.

Nothing in these Terms limits rights or protections that cannot legally be excluded under applicable law.

Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be posted on this page with a revised “Last updated” date.

Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of the State of Ohio and applicable United States federal law, subject to any mandatory consumer protections that may apply.

Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

Phone: +1 216-282-6967
Email:  hello@neocollectorshop.com
Address: 530 Euclid Ave, Cleveland, OH 44115, United States