Return & Refund Policy

Last updated: October 5, 2026

At Neo Collector, we want you to be happy with your purchase. If you need to request a return or have an issue with an order, please contact us so we can review your request.

Return Window

Eligible products may be returned within [7 days] of delivery.

To request a return, please contact Neo Collector before sending the product back.

Returns sent without prior approval may not be accepted.

Return Requirements

To be eligible for a return, an item generally must:

• Be in its original condition

• Be unused and undamaged

• Include its original packaging where applicable

• Include all accessories and components

• Be accompanied by the original order information

Trading Cards & Collectibles

Trading cards, graded cards, sealed products, and collectibles can be highly condition-sensitive.

Please carefully review the product information and condition before purchasing.

Items that have been opened, played with, altered, damaged, or otherwise changed after delivery may not be eligible for return.

Sealed Products

Sealed products should remain sealed and in their original condition to be eligible for a return where returns are permitted.

Opened sealed products may not be eligible for return.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the packaging when applicable

We will review the issue and determine the appropriate resolution.

Non-Returnable Items

Unless otherwise required by applicable law, certain products may be non-returnable, including:

• Opened sealed products

• Used products

• Products damaged after delivery through customer handling

• Altered products

• Items identified as final sale

Return Shipping

If a return is approved, we will provide instructions regarding where and how the item should be returned.

Unless the return is due to an error by Neo Collector or an item arriving damaged or incorrect, the customer may be responsible for return shipping costs.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow [7 business days] for the refund to be processed after approval. Your bank or payment provider may require additional time before the refund appears in your account.

Exchanges

If an exchange is available for your order, the details will be discussed with you after your request has been reviewed.

Availability of replacement products may depend on current inventory.

Contact Us

For return or refund questions, please contact us:

Phone: +1 216-282-6967
Email: hello@neocollectorshop.com
Address: 530 Euclid Ave, Cleveland, OH 44115, United States